Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us at any time. Our Customer Service team will be happy to assist you further!

Top 5 Questions


Is my personal and payment information protected on the site?


Absolutely. Your personal and payment details are encrypted under Geotrust 128 SSL bit security and accessible with a username and password only. All traffic between your web browser and our site is completely secure and you should not hesitate to make deposits or withdrawals at theLotter Minnesota. You can view the Secure Sockets Layer lock symbol in the address bar at the top of the browser page. For more information about how we secure your personal data please see our Privacy Notice


How do I start playing?


Starting to play is a quick and simple 3-step process.

Step One
Sign up by clicking the Sign Up button or the Play button in any lottery. At this step you will need to enter your email and choose a password. Make sure you choose a strong password to protect your account.

Step Two
Fill in additional personal details. You will be asked to enter your name, birthday, full address, and phone number. We need this information because we are required to perform due diligence on our customers.

At this stage, you can limit the amount you can deposit within a set period of time. (This can be changed later). And finally, you must confirm that you are over 18 years of age and have read and accepted our Terms of Use.

Step Three
Associate a payment method with your account so that you can fund your lottery play. You will be shown the available payment methods and you can choose the one you prefer. Fill in the information required by your specific payment method.

After completing these 3 steps, you’re ready to play!


How do I change my password?


To change your password, please visit Personal Details on our desktop site, list your existing password and your choice for a new password. Please note that your password have 8-25 characters and include one uppercase letter, one lowercase letter, and one number. = < > are invalid characters.

If you have forgotten your password, please click here.


How do I close my account?


If you wish to close your account and be removed from our mailing list, please go to Personal Details on our desktop site and make your account status "closed" in the drop down menu at the bottom of the page.


I tried to close my account, but the site tells me I can’t. Why is it not working?


If you are unable to close your account on our site, it may have pending lottery ticket entries or a balance. We will be unable to close your account until your participation in lottery draws has been completed and your account no longer has a balance. To cash-out funds, please select to Withdraw them in your account. If you require further assistance, please contact customer service.

About theLotter Minnesota
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